Customer Engineer, APAC

Cresta is seeking a mid-level Customer Engineer, APAC within our Engineering team to support enterprise contact centers across the Asia-Pacific region. In this role, you will deliver cutting-edge AI solutions by combining software engineering skills with expertise in contact center infrastructure, cloud technologies, and automation.

Core Responsibilities for the APAC Customer Engineer

• Execute integration designs and project plans while building and deploying applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms using Go, Python, and JavaScript.
• Participate in testing, troubleshooting, deployment, and ongoing product maintenance.
• Partner with Customer Success Managers to triage technical issues and collaborate with Cresta Engineering on platform expertise.
• Build trusted relationships with customer technical stakeholders, managing multiple technical workstreams simultaneously.
• Identify opportunities to simplify integrations and scale technical customer engagement across the APAC region.

Requirements and Qualifications

Candidates must hold a Bachelor’s degree and have 2-4 years of relevant experience. We look for strong software engineering skills in Go, Python, and/or JavaScript, alongside experience using APIs, SDKs, AWS, and Git. Familiarity with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, or Salesforce is highly desirable, as is experience working with enterprise customers in complex technical environments.