Customer Growth Manager

About the Customer Growth Manager Role at Cloudbeds

Cloudbeds is seeking a senior-level Customer Growth Manager for a remote management position based in Canada or the USA. In this role, you will focus exclusively on upselling and cross-selling to our existing customer base through outbound and product-led growth initiatives. You will build and manage a sales pipeline, meet and exceed revenue goals, and ensure high-quality deals with minimal post-sale fallout.

Key Requirements and Qualifications

• 5+ years of professional experience, preferably in sales with a focus on upselling or account expansion within the hotel tech space.
• A Bachelor's degree.
• Experience or education in hospitality operations, paired with a strong understanding of industry trends and challenges.
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, and Generative AI.
• Fluency in English; additional European languages are considered a plus.
• Willingness to travel as required, under 10 percent of the time.

Compensation and Company Context

This senior management role offers an uncapped commission structure where top performers earn $120k+ in Annual OTE. As part of Cloudbeds' remote team spanning over 40 countries, you will help build AI-powered solutions that transform hospitality operations for properties worldwide.