Customer Support Manager (m/f/d)

Voize is hiring a Customer Support Manager (m/f/d) to join our team in Berlin or work remotely from Germany, contributing to our growing customer service operations. Backed by a $50M Series A funding led by Balderton Capital, Voize builds an AI companion that frees nurses from administrative work, supporting over 75,000 nurses across 1,100+ care facilities.

Responsibilities and Requirements

As a Customer Support Manager, this senior-level position requires 5+ years of experience in customer support, success, operations, or a similar customer-facing role. You will manage inbound support across voice, chat, and email using ticketing systems and knowledge bases. Your daily work includes handling cases end-to-end, partnering with Technical Support on complex issues, and managing escalations calmly. Candidates must possess fluent German (C2) for customer communication and solid English for internal collaboration, alongside comfort with technical topics like integrations and browsers.

Benefits and Perks

• Market competitive salary and stock options
• 30 vacation days plus your birthday off
• Germany Transport Ticket and Urban Sports Club membership
• Access to learning platforms such as Blinkist and Audib
• Regular company off-sites and team events

We foster an open, collaborative culture where resilience and continuous iteration are valued. If you have a strong customer support foundation and want to make a real impact in healthcare, we welcome your application.