CX Lab Tech - UK, Fixed

Dandy is looking for a CX Lab Tech based in the UK to help us simplify and modernize dental practice operations. We are currently growing our team to support clinicians with technology, design, and real-time guidance as we build an operating system for dental offices worldwide.

The Role

You will act as a bridge between clinicians and our production teams. Your day-to-day will involve partnering with doctors in real-time to refine case designs, troubleshoot scanning issues, and provide technical support. Because this is a customer-facing position, you must be comfortable jumping into live conversations via phone, video, or chat to offer expert guidance on complex cases and ensure high-quality patient outcomes.

Professional Requirements

• 3+ years of experience in a dental technician role.
• 2+ years of experience in 3Shape CAD/CAM design, specifically with Implant and Crown & Bridge cases.
• A deep understanding of digital dental workflows, including scan bodies and design best practices.
• Proven ability to build rapport with clinicians and manage complex concerns with professionalism.
• Strong independent problem-solving skills and the ability to manage multiple conversations simultaneously.
• Excellent verbal and written communication skills.

Shift Details and Benefits

This role requires availability for one of the following shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, or 9:30am - 6:15pm GMT. For full-time employees, Dandy provides comprehensive benefits packages tailored to the region, which typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and paid time off.

Dandy is an equal-opportunity employer committed to building a diverse and inclusive culture. We comply with the Americans with Disabilities Act; if you require accommodations for your interview, please let us know.