Dedicated Linux Desktop & Devices Support Engineer in Singapore
Canonical is seeking a senior-level Engineering professional for a home-based Linux Desktop & Devices Support Engineer role in Singapore. As the provider of Ubuntu—widely used across public cloud, data science, AI, and IoT—Canonical operates as a globally distributed company where teams collaborate remotely and meet in person two to four times a year.
Role Responsibilities
- Investigate, research, and escalate customer-reported issues to resolve complex problems across Canonical’s product portfolio.
- Own support cases from qualification to resolution, meeting Service Level Agreement (SLA) standards and ensuring high customer satisfaction via phone, ticketing systems, and remote sessions.
- Participate in a regular weekend working rotation.
- Create and maintain knowledge base articles to share lessons learned with customers.
- Understand the Ubuntu development process to set accurate customer expectations regarding fix timelines.
- Engage in ongoing training, team gatherings, and international company events requiring travel up to twice a year for up to two weeks at a time.
Candidate Requirements
- Bachelor's degree in a technical subject (or a compelling alternative path) with an exceptional academic track record from both high school and university.
- 5+ years of extensive customer support experience with a service-oriented mindset.
- Strong Linux troubleshooting skills, including log collection, stack trace navigation, configuration file fine-tuning, and handling OS and application-level bugs.
- Experience integrating Linux with other environments such as directory services, authentication, and network file systems.
- Programming fundamentals in any language.
- Professional written and spoken English proficiency alongside excellent presentation and communication skills.
The salary for this position is USD 2,000 per year.