Principal Product Manager (Omnichannel CX)

Nextiva is seeking a Principal Product Manager (Omnichannel CX) for a senior-level management role based in the USA. This remote-eligible position offers a salary range of $130,000 to $200,000. While candidates across the United States may apply, individuals located within 40 miles of the Scottsdale, Arizona headquarters (9451 E. Via de Ventura, 85256) are required to work onsite four days per week.

Role Overview and Qualifications

In this senior management position, you will own the product strategy, roadmap, and business outcomes for mid-market customer experience solutions, serving organizations with 100 to 2,500 employees as well as BPO operators. You will collaborate with Engineering, Design, Data Science, and GTM teams to deliver omnichannel and AI-powered experiences from concept through launch.

Applicants must meet the following education and background requirements:

• Master's degree
• 6+ years of SaaS Product Management experience, including end-to-end ownership of customer-facing products
• Experience serving mid-market, enterprise, or BPO customer segments with a background in customer service, contact center, or CX workflows
• Proven ability to translate customer needs into strategic roadmaps and measurable business outcomes
• Strong customer discovery, cross-functional leadership, and stakeholder influence skills