Experience: 2+ Years
Location: Europe, EMEA, UK, Germany, France, European timezones
Salary: Market Competitive
SaaS Product Support Jedi in Europe
Creative Force is seeking a mid-level SaaS Product Support Jedi to join our growing remote team across European time zones, including the UK, Germany, and France. In this customer service role, you will work across two SaaS products, Award Force and Good Grants, helping a fast-growing European client base navigate a technically demanding platform.
What You Will Do
- Handle inbound support via email tickets, phone, and 1-1 Zoom calls, maintaining strong first-reply-time metrics.
- Run client onboarding sessions and meetings covering issue resolution, best practices, and product adoption.
- Perform hands-on bug testing, report issues to engineering, and spot patterns for product improvement.
- Build trusting, long-term client relationships through prompt, respectful, and transparent communication.
Requirements
- Must be based in the UTC +1 or +2 timezone range.
- 2+ years of professional experience, ideally in SaaS support or a client-facing role.
- Native-level English fluency.
- Familiarity with technical concepts like HTML, CSS, JS, APIs, integrations, and dev consoles.
- Experience thriving in an independent, remote work environment with reliable internet.
Salary for this position is market competitive, and education requirements are not specified. If you have SaaS in your DNA and love client calls, apply directly through the official Creative Force channels.