Lambda is currently seeking a Senior Incident Manager for a management role based in the USA. In this senior-level position, you will lead critical incident response across AI data center infrastructure, coordinating rapid resolution of service-impacting events and driving incident management best practices.
Senior Incident Manager Role and Responsibilities
- Lead response to critical SEV-1 and SEV-2 incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
- Serve as Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams, and participate in an on-call rotation.
- Own the full incident response lifecycle from technical triage and escalation coordination to resolution and post-incident review.
- Conduct root cause analysis, identify systemic reliability gaps, and track metrics such as MTTR, MTTD, and recurrence rates.
- Collaborate with data center operations, infrastructure engineering, network engineering, platform reliability, security operations, and hardware vendors.
- Improve incident response processes, escalation paths, tooling, runbooks, and operational standards.
Requirements
- Minimum of a Bachelor's degree.
- 8+ years of experience in incident management, site reliability engineering, or infrastructure operations, including managing incidents in large-scale distributed environments.
- Strong understanding of data center operations, GPU compute clusters, networking and storage infrastructure, and cloud or hybrid platforms.
- Familiarity with incident management frameworks like ITIL or SRE, and tools such as PagerDuty, ServiceNow, Jira, Datadog, and Prometheus.
- Excellent communication, stakeholder management, and executive-level reporting skills.
Salary for this position is market competitive.