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Posted 1 month ago
Juul Labs is seeking a Senior Manager, Commercial Capabilities for a senior-level management role based in the USA. Offering a salary of $144,000, this position requires candidates to hold a Master's degree and bring 8+ years of relevant experience. In this hands-on leadership position, you will manage and optimize the tools and platforms supporting the US Commercial organization, reporting directly to the Sr. Director, Commercial Planning & PMO.
The Senior Manager, Commercial Capabilities will own the roadmap and administration for commercial technology improvements. Key responsibilities include supporting the commercial systems roadmap encompassing CRM platforms like Salesforce, partnering with sales leadership and cross-functional teams to translate business needs into practical solutions, and ensuring platforms remain well-documented and integrated. You will manage ongoing configuration and optimization of Salesforce to support field sales effectiveness, lead requirements gathering, and oversee release management and end-user training.
This role involves overseeing tool development and delivery by supporting custom-built internal tools when needs exceed off-the-shelf capabilities, defining technical requirements, and coordinating with development teams or vendors. Additionally, you will develop and maintain the AI roadmap for the commercial function by identifying high-value use cases such as account prioritization, lead and opportunity scoring, territory planning, and field reporting. Candidates must bring either solid software engineering experience applied to commercial systems or strong process operations skills with hands-on enterprise technology platform experience, along with the ability to lead a small team.
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