Senior Manager of Customer Onboarding in the USA
Enumerate is seeking a Senior Manager of Customer Onboarding for a senior-level management role based in the USA. Offering a salary of $100,000, this position places you at the helm of a quality, performance, and execution team responsible for driving software adoption, digital workflow competence, and payments utilization.
Role Responsibilities
- Build, lead, and coach a high-performing team of onboarding managers through clear expectations, regular 1-on-1s, and structured performance reviews.
- Own the end-to-end customer onboarding experience, focusing on on-time delivery, data migration, setup, account activation, and AI- or tech-enabled workflow redesign.
- Drive customer enablement strategies and act as an escalation point for complex client challenges.
- Partner cross-functionally with Sales, Product, and Customer Success to ensure a seamless client experience and report directly to leadership on key metrics.
Candidate Requirements
- 6-10 years of experience in SaaS onboarding, implementation, or related roles, including at least 3 years of direct people management experience.
- Demonstrated success in driving software adoption, payments utilization, and designing or rebuilding comprehensive enablement programs.
- Familiarity with data migration, security, and either association management/fund accounting or vertical SaaS/ERP implementation.
- A Bachelor's degree is preferred.
If you have a track record of enabling customers for revenue growth while coaching individual contributors to high performance, review the official application details to apply for this Enumerate management opportunity.