Technical Support Advisor Job in the UK - Healthcare Field
Ada, an AI customer service company established in 2016, is hiring an entry-level Technical Support Advisor for a healthcare-focused remote-first role based in the UK. This position requires 0 to 2 years of experience and a Bachelor's degree. You will join the Technical Support team to localize, diagnose, and troubleshoot client technical issues while meeting team SLAs and KPIs.
Key Responsibilities and Requirements
- Triage, troubleshoot, and escalate complex client support issues to Technical Support Engineering teams.
- Deliver technical support and customer service to clients while maintaining internal product documentation.
- Utilize experience with Postman or CURL, APIs, and web application support tools like Jira, Zendesk, and Salesforce.
- Manage backlogs effectively and translate abstract stakeholder feedback into structured feature requirements and bug reports.
Benefits and Perks
- Unlimited vacation and a flexible work schedule.
- Comprehensive health, dental, vision, travel, and life insurance benefits.
- Wellness account, employee and family assistance plan, and a learning and development budget.
- Work from home budget and access to cutting-edge AI tools.
To learn more about the company, visit www.ada.cx.