Trust & Safety Lead (Technical) in Berlin
Good Hood GmbH, the company behind nebenan.de, is hiring a senior-level Trust & Safety Lead (Technical) (f/m/d) for their IT team in Berlin. This role focuses on keeping neighbours safe through a combination of backend safeguards, product features, and close collaboration with the Community Management team.
Core Responsibilities
- Design and implement technical safeguards in the API and backend, including abuse detection, rate limiting, verification checks, and signals to catch fake accounts and scams.
- Ship user-facing safety features such as reporting flows, warnings on suspicious messages, blocking and privacy controls, and safer defaults.
- Threat-model new features before deployment to anticipate abuse by bad actors.
- Stay current on evolving attack vectors against social platforms, including account takeovers, scams, phishing, spam rings, and coordinated harassment.
- Lead incident responses when users are at risk, and decide whether to build in-house solutions or integrate third-party tools like content scanning.
- Build tooling and standards for the Community Management team to handle moderation cases effectively.
- Own platform-side compliance obligations under the Digital Services Act and GDPR, keeping evidence audit-ready.
Candidate Profile
- Bachelors degree and 5+ years of experience building and operating production web platforms, with a focus on trust & safety, anti-abuse, fraud prevention, or application security.
- Solid production experience in Ruby on Rails, or a proven ability to pick up new languages quickly.
- Strong SQL skills and understanding of database behavior for identifying abuse patterns.
- Firm grasp of client-server architecture, API security under attack, and infrastructure fluency including AWS, logging, observability, and queues.
- User- and product-centric view with comfort shaping frontend features using React and TypeScript.
- Ability to work well with non-engineers such as moderators, product managers, and legal teams, with excellent English skills. German language proficiency is a plus.
Salary is market competitive. For more information or to submit your application, please visit the official Good Hood GmbH and nebenan.de job postings.