Werkstudent Customer Success (x/f/m)

Werkstudent Customer Success (x/f/m) in Berlin

Doctolib is looking for a student to join its Customer Service field as a Werkstudent Customer Success (x/f/m) in Berlin, Berlin. This entry level role involves working 20 hours per week for a minimum duration of one year. The organization offers market competitive compensation.

In this position, you will coordinate internal tasks by distributing incoming requests, communicate directly with small to medium-sized medical practices via phone and writing, and support administrative processes. You will also help with internal process optimization projects, documentation, and learning materials.

Requirements and Qualifications

• Full-time enrollment at a university
• Interest in digitalization, particularly in healthcare, with strong communication skills
• Enjoyment of administrative tasks with a solution-oriented, detail-oriented, and tech-savvy approach
• Independent, proactive working style and teamwork abilities
• C1-level German skills and good written and spoken English

Prior experience in customer service, sales, SaaS companies, or healthcare is considered a plus. Education required for this role is Primary / Matric, with 0-2 years of experience expected.

Benefits at Doctolib

• Structured onboarding via the Doctolib Academy and internal training programs
• Sponsored Deutschlandticket or semester ticket coverage
• 28 days of annual leave (pro-rated)
• Option to work abroad for 10 days per year after six months
• Company health insurance with extra benefits after six months
• Hybrid and office-based flexible working model
• Office breakfast offerings, grocery subsidies, and Urban Sports Club partnership

The interview process includes a 60-minute interview with your manager. Please refer to the official application channels to apply.