Werkstudent:in Customer Success Manager:in (w/m/d)

Enpal is hiring a Werkstudent:in Customer Success Manager:in (w/m/d) in Berlin for their Customer Service team. As Germany's first green unicorn, the organization works on integrated energy solutions including solar systems, battery storage, and heat pumps, powered by the AI platform Enpal.One+. This senior-level student position requires candidates with over 5 years of experience (though requirements are blended with student status) and fluency in German at a C1 level.

Your Responsibilities

• Act as the primary point of contact for customer inquiries via telephone and email.
• Focus on reliable telephone customer support and efficient message processing.
• Collaborate closely with a dedicated team and other operational departments to resolve customer issues.
• Participate in regular training sessions covering products, internal processes, and workflows.

Your Profile

• Enrolled student with a service-oriented mindset and a strong customer focus.
• Very good German language skills in writing and speaking (at least C1).
• Strong communication, empathy, and problem-solving abilities combined with teamwork.
• Prior experience in customer service or a strong ambition as a career switcher.

Working at the modern Berlin-Friedrichshain office includes a hybrid work model, onboarding with the founder Mario, team events, regular all-hands meetings, and a diverse workplace culture welcoming over 65 nationalities. Specific salary details are not provided beyond market competitive compensation.